HOW TO BOOK?
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www.guadeloupe-shuttle.fr |  |
FROM 08h00 to 16h00 LCT +590 590 99.52.39
LAST MINUTE :+590 690 374191 |
MY PAYMENTS
We accept the following forms of payment online on your devices or over the phone by remote payment with your agent
For online payments, please carefully follow the instructions mentioned on your service quotation sent on your email
MY CONFIRMATION
You receive an immediate booking confirmation by e-mail with your itinerary and invoice. You can change or cancel this booking up to 24 hours before departure.
AIRPORT CHECK-IN TIME REQUIREMENT
| INTERNATIONAL FLIGHTS | DOMESTIC FLIGHTS |
4 hours |
2 hours |
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With checked baggage |
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On departure to the airport Guadeloupe Shuttle suggests a pickup time according to your flight departure time to guarantee a stress-free on time arrival at the airport, including in peak hours. On arrival, Guadeloupe Shuttle will track your flight to adjust the pickup time to your landing time.
I HAVE NOT RECEIVED MY CONFIRMATION EMAIL
Please check that you have filled in the correct email address when booking .Then check the spam folder in your inbox. If you cannot find the email, please refer to your agent at travel@guadeloupe-shuttle.fr or guadeloupeshuttle@gmail.com
MODIFY OR CANCEL MY RESERVATION
You can change or cancel your booking up to 24 hours before departure. All change requests are free of charge and subject to vehicle availability. Please refer to your agent at travel@guadeloupe-shuttle.fr or guadeloupeshuttle@gmail.com . For emergency, please call at +590 690 37.41.91
CANCELLATION POLICY
| 72 hours | 25% penalty applied |
| 48 hours | 50% penalty applied |
| 24 hours | 100% penalty applied |
REFUND
In case of passengers NO-SHOW: NON-REFUNDABLE
In case of drivers NO-SHOW: FULL REFUND on your credit card
In case of airline, boat companies delays, Guadeloupe Shuttle will make the possible arrangements according your new arrival time to reschedule your transfer. However, over one hour of delay the transfer will be lost and passengers will have to find a substitution way at his own expense. The transfer planned by Guadeloupe Shuttle will be lost and non-refundable.
AT THE AIRPORT
MEET MY DRIVER AT THE AIRPORT
Your driver in wearing NAVY BLUE UNIFORM will meet you and greet you with a panel with your name on it at the PHARMACIE EXIT as mentioned on your booking confirmation
HOW TO CONTACT MY DRIVER?
The driver phone number is advised in your booking confirmation. You can reach him on arrival or departure pick up
WHAT TO DO IN CASE OF DELAYED FLIGHTS?
We will be informed as we have a real time tracking of our customers’ flight. Your transfer will be provided. Upon arrival, follow the instructions on the booking confirmation.
GENERAL INFORMATION
HOW MUCH LUGGAGE CAN I TAKE?
You can carry 2 pieces of luggage per person plus a hand luggage.
5€ will be charged per extra luggage.
CAN GUADELOUPE SHUTTLE PROVIDE TRANSPORTATION FOR DISABLED CUSTOMERS?
Yes, if you need this service, please make sure you contact us to make your booking at least 48 hours in advance.
ARE PETS ALLOWED?
Yes, provided they are placed in cages adapted to their transport (supplement of € 12 per cage). However, we cannot carry large animals in shared service, you need to opt for a private service. Guide dogs are allowed in shared and private service without extra costs. Please make sure that you mention while making your reservation.
