AIRPORT TRANSFERS AND GROUND TRANSPORT SERVICES

FLAT RATES

We only offer flat rates which will not change despite the route taken or traffic issues. Rates are all charges included (TTC in reference to French Law) and include passengers’ pick up on the place mentioned on his reservation and all options attached to this reservation

Between 08.00pm LCT and 06.00am LCT all transfer services and transportation services are subject to 30% overnight fees.

Your requested schedule and number of passengers defines the applied rate. All booking is confirmed with a valid credit card and payment before performing any transport service. Services are not performed without confirmation.

 

MEETING POINTS

Your drivers-guides wear navy-blue uniforms with company logo on them. They meet you with a panel with your name written on it.

– Airport: Arrival hall next to the PHARMACY

– Cruise Terminal: Pedestrian walk central Artisans Village

– Ferry Dock Trois Rivière/Pointe à Pitre : At the exit

– Your hotel: Reservation Desk

We strongly recommend to keep your drivers phone contact mentioned on your e-confirmation or printed confirmation. If you cannot get through, please contact emergency number: 0690 37-4191

Your driver-guide arrive 15 min prior your arrival to insure a stress-free experience

 

CANCELLATION

The cancellation policy is the following

24 hours’ prior: 100% penalty

48 hours’ prior: 50% penalty

72 hours: 25% penalty

 

REFUND

In case of passengers NO-SHOW: NON-REFUNDABLE

In case of drivers NO-SHOW: FULL REFUND on your credit card

In case of airline, boat companies delays, Guadeloupe Shuttle will make the possible arrangements according your new arrival time to reschedule your transfer. However, over one hour of delay the transfer will be lost and passengers will have to find a substitution way at his own expense. The transfer planned by Guadeloupe Shuttle will be lost and non-refundable.

 

 

CHANGES

All change request is free of charge and subject to vehicle availability

Guadeloupe Shuttle could not be held responsible in case of airline, maritime company last minute schedule changes.

In case of delay, Guadeloupe Shuttle will however make his possible according to the new schedule. Otherwise over one hour of delay the transfer will be lost and passengers will have to find a substitution way(means) at his own expense. The transfer planned by Guadeloupe Shuttle will be lost and non-refundable.

 

PRIVACY POLICY

PAYMENT

Guadeloupe Shuttle, offers secured online payment. Credit card payment are insured by PayPal services recognized for reliability and safety in its transactions

Guadeloupe Shuttle do not hold any financial information in its own systems. All payment information is managed by PayPal.

PERSONNAL INFORMATION

You recognize that personal information concerning you was supplied to us by yourself, with the aim of making your reservation. You authorize us to hold such information in our computer system.